Frequently Asked Questions

Material Related


What kind of Technology & Inks are used for printing?


For all artwork, high-end inkjet Canon iPF9400 printers are used with Canon 12-color Aqueous. Acid free archival inks are used to print on cotton rag. Cotton rag is with 400gsm standard, natural white color, matte and ultra smooth.

Could you tell me about quality control?

Premium quality materials are used for canvas, posters and wall decals. CG Pro Prints has their own in-house UV test chamber and so the materials are continually tested to ensure that color will stand the test of time and last as long or longer than any other canvas prints available.

Could you tell me about packaging control? (Only applicable for international orders)

Cardboard box with foam supports to keep the product from moving. Photos are for illustrative purposes only. Actual packaging may vary.

 

 

Production / Shipment


How long before I received the item I bought from your store?

For local orders (PH), production on average is 2 to 5 business days and  shipping takes 1-3 business days. Therefore, the estimates of the whole process can range from 5 -8 business days (10 at most).

For international orders, production on average is 2 to 5 business days, and International shipping (outside America) takes 10 to 30 business days. Therefore, the estimates of the whole process vary between 12 business days and 35 business days.

What countries do you deliver to?

North America

Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, United States (including commonwealth of Puerto Rico and unincorporated territories of the United States).

Europe

Albania, Andorra, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican

Africa

Algeria, Angola, Benin, Botswana, Burkina, Cameroon, Cape Verde, Chad, Comoros, Democratic Republic of Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, South Africa, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia

Asia

Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Burma (Myanmar), Cambodia, China, East Timor, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Oceania

Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New, Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu

SHIPPING NOT AVAILABLE

Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe

 

Payment / Fees

What are your shipping rates?

8″ × 10″ / Premium Gallery Wraps (1.25″)

10″ × 8″ / Premium Gallery Wraps (1.25″)
  • Shipping to United States - $5 (Additional item + $4)
  • Shipping to Canada - $10 (Additional item + $9)
  • Shipping to Rest of the World - $10 (Additional item + $9)

Do you provide tracking information?

Yes. As soon as the tracking information becomes available, you, the customer will automatically receive an email with the tracking number of your purchase.

What are customs fees and would I pay for them? 

Customs fees are taxes that can sometimes be applied to imported shipments, based on each country's import regulations.

Please note that Liane Colico Studio is not responsible for any customs fees that an order may incur upon its arrival in the destination country.


Cancellation / Refunds


How do I cancel or edit an order?

If the order has been sent to production, it means that the order data has reached the print provider, and they may already be working on the order fulfillment. Due to that, it may not be possible to cancel the order free of charge at this point.

Nevertheless, please get in touch through the contact form to submit a cancellation request and Liane Colico Studio will attempt to cancel the order for a refund.

What if there is a problem with an order?

In case there is a problem with an order and/or the received products, please get in touch through the contact form within 7 days of product delivery. Liane Colico Studio offers a free replacement or a refund in cases of a damaged product or a manufacturing error.

In case a replacement order is arranged, there is no need to send the original order back to us.

Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, Liane Colico Studio will not be held responsible and will not offer replacements or refunds. It is the customers sole responsibility to provide accurate information upon checkout.